FAQs

1. How can I order wine?
We accept orders through our online store – you like a wine, add it to the cart, along with the delivery details, and we take care of the rest =) If you have any questions, write to us directly at info@twobottlesofwine.com.

2. When will you process my order?
We are a small business – approximately 4 hands select, pack, ship and generally move everything in this project. We ship as quickly as possible, in beautiful (and more importantly, sturdy) packaging, but it could take 7-10 business days for orders outside Bulgaria to arrive after shipment. In the country, we aim to deliver within 2-3 business days. 

Exceptions are possible during holidays, bad weather conditions and circumstances beyond our control.

3. Do I have to be 18 or older to order?
Yes, our service is such that it is only provided to persons aged 18 and over. That is why when entering the site, we ask for confirmation of age.

4. What happens if a minor has to accept the order?
If the recipient is under 18, they will not be able to receive the order. It will only be handed over to an adult.

1. Do you deliver to my country?
We ship to almost all EU countries. At checkout, upon filling out your details, our system will confirm whether we can deliver to you =) If you think we should be delivering to you but somehow are not finding the option, drop as a line at info@twobottlesofwine.com! 

2. How do I know that my order has been accepted?
The order request is considered completed after clicking the “Order” button. If incomplete or incorrect data is provided, the request is considered invalid and we are not obligated to fulfill it.

If the purchase request is correctly completed, we will send you a confirmation to the specified e-mail address containing the basic information about the order. Do you think you have completed your order accurately, but still do not see anything in your mailbox? Check your spam. If there is nothing there either, write to us at info@twobottlesofwine.com.

3. Which courier company do you work with?
With special protective packaging for each bottle, GPS tracking and a little magic (and logistics), our partners from EuShipments handle our packages abroad. Speedy and Econt make sure your wine arrives intact, cool and on time within Bulgaria (We don’t deliver by drone yet… But we’re close.)

4. How much will the delivery cost me?

  • We have occasional free shipping on promo packages and special selections within Bulgaria. 

  • For all other orders, including ones abroad, you can see the exact price, depending on the preferred courier and delivery address, when completing the order.

  • Please note that in some countries, special excise policies apply and you might have to pay that extra in order to receive your package. VAT is however always included in the total price you see on our website.

5. How can I track the delivery of my order?
After we hand over the shipment to the courier, you will receive an SMS or email with a link and a waybill number for real-time tracking from the respective local courier. We also try to keep you in the loop, without spamming you! If in doubt, drop us a line =)

6. Is there a risk of receiving broken wine bottles in my order?
We hope not, but we have heard of stranger things! If you notice a damaged or wet box upon receipt – do not accept it and contact us at info@twobottlesofwine.com – we will assist immediately.

7. What is the delivery time?
We are a small business – approximately 4 hands select, pack, ship and generally move everything in this project. We ship as quickly as possible, in beautiful (and more importantly, sturdy) packaging, but it could take 7-10 business days for orders outside Bulgaria to arrive, after sending. In the country, we aim to delivery within 2-3 business days. 

Exceptions are possible during holidays, bad weather conditions and circumstances beyond our control.

8. Do you deliver on the weekend?
If the courier offers such an option for your location, no problem!

1. What to read your prices?
The prices visible on our website are in leva and euro, and always include VAT. Additional excise duty might need to be paid in some countries outside Bulgaria. 

2. What payment methods do you accept?
For the moment, we have provided the following standard options:

  • Cash upon delivery – available only in Bulgaria 

  • Online payment with debit/credit card – fastest and easiest

  • Bank transfer

3. How do the different payment methods work?

  • Cash on delivery: you pay directly to the courier upon receipt – available only in Bulgaria

  • Online with debit/credit card: you pay when completing the order on our website. The order is considered accepted only upon successful transaction.

  • Bank transfer: upon finishing your order and choosing this option, you will see our bank details. Order will be sent after we receive the payment or confirmation of payment at info@twobottlesofwine.com 

4. How can I receive an invoice?
During checkout, you can opt to receive an invoice. Fill in the respective details, and voilà! 

1. Can I return product(s) purchased from Two Bottles of Wine?
Of course! We want you to be happy with your choice. By law, you can return purchased products within 14 days of receiving them, as long as they are in original, undamaged packaging and unopened. For detailed details, see Our Terms of Use.

The customer has the right to refuse to receive the ordered goods when:

  • it clearly does not correspond to the one ordered by him and this can be established by its simple inspection;
  • the goods were damaged during transportation.

2. Do you accept complaints?
Within 30 days, you can make a complaint when:

  • you were delivered a product different from the one ordered;
  • the goods were damaged during transportation;
  • there is a defect in the wine that was delivered to you.

Send a photo and a description of the problem to info@twobottlesofwine.com within 30 days after delivery. We will offer you a replacement or refund. No need to worry – we will find a solution with a glass of wine in hand 🍷

3. How do I return a product/s?

  • Contact us at info@twobottlesofwine.com and send us the order number, which products you want to return and the reason (if any).
  • We will provide you with instructions and a return address.
  • Return shipping costs are at the customer’s expense, unless there is a mistake on our part or there is a complaint.

4. How long does it take to issue a refund for returned products?
Once we receive and inspect the returned bottles, we will issue a refund within 14 calendar days. You will receive an email confirmation of the status of your refund.